Terms of Service

1. About us

The tour operator is Cape Atlantic Tours, a private company registered in South Africa.

• Email: info@capeatiantictours.co.za
• Telephone: 073 654 0090
• Director: George Kagiso Monamodi

2. Bookings and how our contract is formed

• A binding contract is formed only when we send you a written booking confirmation and your payment has been received.
• You must give us accurate and complete information. We are not responsible for problems caused by incorrect information.
• You must be 18 or older to make a booking.
• If your group includes anyone under 18, you confirm that you are their parent or legal guardian.
• Bookings are subject to availability. We may decline or cancel a booking before confirmation.

3. Prices and payment

• All prices are in South African Rand (ZAR) and include VAT where applicable.
• The price displayed at checkout is the price you pay. We do not add hidden charges.
• We have different rates for South African residents and international visitors. The resident rate applies to SA citizens and permanent residents who can show valid SA ID.
• Payment is made online through our secure payment provider.
• Prices can change, but a change will not affect a booking we have already confirmed.

4. Cancellations, changes and refunds

You may cancel or change a booking in line with our Cancellation and Refund Policy. In terms of the Consumer Protection Act, you may cancel an advance booking, but we may charge a reasonable cancellation fee. No cancellation fee applies where you cannot honour the booking because of death or hospitalisation.

5. Itinerary, timing and changes by us

• Timings and routes depend on weather, traffic, and attraction schedules. We may change the itinerary where reasonably necessary.
• If we have to make a significant change or cancel, we will tell you early and offer an alternative, reschedule or refund.
• Pick-up times are confirmed before the tour. Please be on time - we cannot wait beyond the stated time.

6. Your responsibilities as a guest

• You must carry valid travel and identity documents (passport or SA ID).
• You must follow the instructions of our guides and drivers, particularly on safety.
• You must tell us before the tour about any medical condition or mobility limitation.
• We may refuse to carry anyone whose behaviour is dangerous or disruptive, without refund.
• You are responsible for your belongings and liable for damage you cause.
• We strongly recommend travel and medical insurance.

7. Safety, risk and third-party services

• Tours may involve activities with inherent risk. By going on a tour you accept the risks we have disclosed.
• Parts of your tour may be provided by independent third parties with their own terms and conditions.
• We exercise reasonable care and skill in providing our services.

8. Limitation of liability

• We are not liable for loss not caused by our negligence or breach of contract.
• Where we are liable, our liability is limited to direct, foreseeable loss, capped at the amount you paid us.
• We are not liable for indirect or consequential loss to the extent the law allows.

9. Events beyond our control

We are not in breach if we cannot perform because of events beyond our reasonable control, including severe weather, natural disasters, government action, strikes, or third-party cancellations. We will offer a reschedule or refund.

10. Using our website

• You may use the website only for lawful purposes.
• All content belongs to us and is protected by copyright.
• We try to keep the website available but do not guarantee uninterrupted access.

11. Privacy

We process your personal information in line with our Privacy Policy and POPIA. By making a booking you acknowledge that you have read the Privacy Policy.

12. Complaints

If something goes wrong, please tell us as soon as possible. Email info@capeatiantictours.co.za within 14 days with your booking reference. We will acknowledge your complaint and aim to respond within 7 working days.

13. General

• Governing law: South African law applies
• Language: English version prevails
• Updates: We may update these Terms from time to time

14. Contact